Green Holiday Performance Pants for Boys - Henry Duvall

Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

SIZING & FIT

What sizes do you carry?

We dress little ones from their very first outfits through the big-kid years. Baby sizes run 0-6, 6-12, 12-18 and 18-24 months, toddlers run 2T to 4T, and kids run 5 to 14. Not every style comes in every size, so take a peek at the size options on each product page.

How do I find the right size?

Every style has its own size guide on our Size Charts page. Grab a measuring tape, measure your little one, and compare against the chart for that style. Stuck between two sizes? Email our Customer Happiness Team at info@henryduvall.com, and we’ll help you choose.

Do your clothes run true to size?

Our pieces are cut in classic fits, and each style’s size guide has the exact measurements. If you’re unsure about a particular style, send us a note at info@henryduvall.com, and we’ll share everything we know about how it fits.

How should I care for my pieces?

Check the care label on each piece, since fabrics vary. Following it keeps your favorites looking their best through every wash, and every hand-me-down.

ORDERS & SHIPPING

How long until my order ships?

Give us 1-2 days to get your order packed up and on its way.

How long does shipping take in the US?

We ship with UPS. UPS Ground takes 5-7 business days, and UPS Home Delivery takes 2-5 days depending on where you are. You’ll see your options and rates at checkout.

Do you ship outside the US?

We do! We ship to Canada, Bermuda and the UK by UPS International Economy. Just a heads-up: international shipping rates don’t include taxes, tariffs or duties, so those are paid on delivery.

Why did my order arrive in more than one box?

Some of the brands we carry ship straight from their own warehouses to you, so those pieces arrive separately from your Henry Duvall items. Additional shipping charges apply to these products.

What if something happens to my package?

Please make sure your order is headed to a secure delivery address. Once a package leaves our warehouse, we’re not responsible for it. Questions about your shipment? We’re here at info@henryduvall.com.

RETURNS & EXCHANGES

What’s your return policy?

You have 14 days after your item ships to request a return. Items should be unworn or unused, in the same condition you received them, in their original packaging, with your receipt or proof of purchase.

How do I start a return or exchange?

Head to our returns portal to get started. Once your return is accepted, we’ll send you a return shipping label and instructions on where to send your package. Please start a return before sending anything back, since items sent without one can’t be accepted.

Does it cost anything to return or exchange?

Exchanges are always free. Returns for a refund have a $10 return shipping fee.

What can’t be returned?

Final sale items, Tent Sale items, and personalized or monogrammed pieces can’t be returned.

When will I get my refund?

Once your return arrives and we’ve had a look, we’ll let you know if your refund is approved. Approved refunds go straight back to your original payment method, though your bank or card company may need a few days to post it.

My order arrived damaged, or I got the wrong item. What do I do?

We’re so sorry! Please look over your order when it arrives and email us right away at info@henryduvall.com with photos of the damaged or defective piece. If you received the wrong item, we’ll look into it and make it right.

Do you offer price adjustments?

We don’t adjust prices for sales that happen after your purchase.

DISCOUNTS & GIFT CARDS

Can I use more than one discount code?

Only one code per order, please. Codes apply to products, not shipping, and can’t be added to orders that have already been placed.

Are any brands excluded from discounts?

Yes, some of our partner brands are excluded from discount codes. You’ll find the full list on our Sales Exclusions page. Partner brands are also excluded from our welcome discount.

Do you sell gift cards?

We do! Henry Duvall gift cards make the perfect present, and they can be used across our site, including on the partner brands we carry.

ABOUT US

Who is Henry Duvall?

Henry Duvall is a heritage children’s brand inspired by the colorful shores of Bermuda and the classic prep of the East Coast, made for modern families. Our collections are rooted in the classics, with a joyful, vibrant take on tradition.

How do I get your catalog?

We’d love to send you one! Email us at info@henryduvall.com and ask to be added to our catalog list.

How can I reach you?

If talking to a real-life human is more your thing, our Customer Happiness Team is just an email away at info@henryduvall.com. You can also use the form on our Contact Us page.

Get in touch

Have questions about your order, or a general enquiry?